Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
How long does it take for me to receive my order?
Typically, most orders will arrive within 5-7 business days. Depending on the size and weight of your order, it may take slightly longer to process and ship. Additionally, if you live in an area that is known for heavy traffic or bad weather conditions, it can also add a few extra days to the delivery time. You can generally expect your order to arrive within 7-10 business days after being placed.
Creating an account on an e-commerce store is easy and quick. All you need to do is visit the website, click on the ‘Sign Up’ button; or if you already have an account, you can simply log in. Once you are at the sign-up page, you will be asked to provide your personal data such as your name, email address, password and contact information. You might also be asked to provide a valid payment method such as a credit card or a valid PayPal account. After entering all of this information you will then be asked to verify your email address by clicking on the link sent from the website’s server in an email. Once everything is verified, there will be a confirmation message and your account will be created successfully
You can then start using the provided services such as browsing for products, adding them to cart, completing orders and tracking packages. You can also take advantage of any promotions available for registered users such as discounts, points system and other exclusive offers. When creating an account on any e-commerce store it is essential that you use strong passwords and keep your personal details up-to-date especially if you want to benefit from special benefits reserved only for registered customers. Additionally, make sure to read the privacy policy of the website before creating an account so that all of your data remains safe and secure while shopping online.
How do I change my shipping address?
To change your shipping address, log into your account and navigate to the ‘My Account’ page. From here, you can select ‘Edit’ next to the address listed for delivery and enter a new one. If you’re still having trouble, contact customer service for assistance. They can help you update your shipping address quickly and easily so that your orders are delivered to the right place. Additionally, if you have multiple addresses saved in your account, they can also help you delete any older or incorrect addresses that may be listed.
How do I track the status of my order?
You can track the status of your order by logging into your account and selecting “My Orders” from the navigation menu. From there, you can view the details of each order, including its processing status. You may also receive emails or text messages with tracking updates. Depending on which carrier was selected at checkout, you can also enter the tracking number into their website to view detailed information about where your package is in transit. If you haven’t received any updates or have any questions regarding your order’s progress, please contact our customer support team for further assistance.
Will you keep my credit card information on file?
No, we do not keep credit card information on file. We use a secure payment processing system that requires customers to enter their credit card details each time they make a purchase. This ensures that all information is kept safe and secure, and that customers’ financial data is never compromised. Additionally, our system is compliant with PCI DSS security standards and certified by prominent security firms such as Trustwave, McAfee Secure and VeriSign. As such, you can be sure that any payment information you provide to us will be handled in the most secure way possible.
Yes, we do charge sales tax. Depending on the jurisdiction and the type of product or service being purchased, the rate can vary. For example, in some states there is a general sales tax rate that applies to all products and services. In other areas, there may be additional taxes like local taxes that apply to certain categories of goods and services. We strive to follow all applicable laws regarding taxation so we can ensure our customers are always paying the correct amount for their purchases.
Yes, we do ship to your country! We have a wide variety of international shipping options available, including express and priority delivery. Our team of experienced couriers makes sure that the packages are delivered on time and in perfect condition. All shipments are fully insured and tracked, so you can always monitor the progress of your package. On top of that, we offer competitive prices for our international deliveries and discounts for bulk orders. To get an even better deal, you can sign up for our newsletter to receive special offers and promotions!
Will my items come in one package?
It depends on the size and number of items you have ordered. Generally, multiple items may come in separate packages, depending on the warehouse and shipping process. For example, if you order multiple large items that cannot be packaged together or items with different estimated delivery dates, they will likely come in separate packages. Additionally, if your order contains extremely fragile items, they may also be shipped separately for added protection during transit.
If you need to swap an item
Returns and Exchanges
Our returns policy is simple – if you’re not happy with your purchase, you can return it for a full refund within 30 days of the purchase date. All items must be returned in their original condition and in their original packaging. We are unable to accept used or damaged items. Return shipping costs are the responsibility of the customer, but we’ll happily provide a pre-paid return label if needed. If a product arrives defective or damaged, please contact us right away and we’ll work with you to resolve the issue quickly and hassle-free. Once we receive your return, our team will carefully inspect it before issuing a refund to your original form of payment. Refunds are typically processed within 5 business days after receipt of the returned item(s). Any refunds applied to credit cards may take several additional days to appear on your statement due to processing time with your bank or credit card company.
If you have received the wrong item, please contact our customer service team as soon as possible. We apologize for any inconvenience this has caused and will do everything we can to make it right. Our returns policy is simple: If you are not fully satisfied with your purchase, you may return the unused item in its original packaging within 30 days of delivery for a full refund. Please note that return shipping charges will apply unless otherwise noted. All returned items must be in new and unused condition, with all original tags and labels attached. Refunds will be issued to the original method of payment used to make the purchase. If you have any questions or concerns regarding your return, please don’t hesitate to reach out to our customer service team who are happy to help. We want you to be 100% satisfied with your purchase and will do our best to ensure that any issue is resolved quickly and efficiently.
If your order arrived damaged, we apologize for any inconvenience this has caused. We are committed to providing excellent customer service and want to ensure that you are satisfied with the quality of your purchase. If you experience any product defects or damages upon delivery, please contact us immediately so that we can arrange for a replacement or refund
Our Returns Policy states that all returns must be requested within 30 days of receipt of the item. Furthermore, products must be returned in their original condition and packaging, complete with all accessories and manuals. Please keep a record of your return tracking number in case there is an issue with receiving the package. We also recommend selecting a shipping method that includes tracking details as well as insurance to cover potential losses during transit
We understand how disappointing it is when an order arrives in less-than-ideal condition, and we will work diligently to resolve this issue as soon as possible. If you have any questions or concerns regarding our Returns Policy, please don’t hesitate to reach out to us directly by phone or email so that we can help address them quickly and effectively.
Where should I mail my authorized return?
If you would like to make an authorized return, please mail your item(s) to our address. Please include a note with your order number, contact information, and the reason for your return. Additionally, we recommend that you use a traceable method of shipping such as UPS or FedEx to ensure prompt delivery of your package upon its arrival. Also, please consider obtaining proof of postage and tracking numbers in case there is any issue with the delivery of your return. Please allow up to 14 days for your package to be received back by our returns department before receiving confirmation that it has been accepted and properly processed.
How do I receive customer support?
Our customer support team is available to answer any questions or concerns you may have regarding our returns policy. We strive to provide excellent customer service, and are here to help you with all your needs. To receive customer support, simply contact us through our website or give us a call. Our experienced agents can answer any questions you may have about our return policy or provide assistance with filing a return of your purchase. We also offer a live chat feature on our website where you can conveniently chat with one of our customer service representatives, who are available around the clock to ensure that you get the help and advice needed in regards to your order, status and more. Alternatively, we can be reached by emailing us for any inquiries about our returns policy.
What do I do if I entered an incorrect shipping address?
If you have accidentally entered an incorrect shipping address when placing your order, please contact our customer service team right away. We may be able to update the address and have your package sent to the new address, but there is no guarantee that we will be able to intercept the package in time before it is delivered. We also cannot guarantee that the package will not get lost or misdirected due to entering an incorrect address. If the package has already been shipped, we suggest contacting the shipping carrier directly as they might be able to update and redirect your shipment if possible
We are sorry for any inconvenience this may cause and advise double-checking all shipping information before submitting an order in future.
Can I change or cancel an order after I’ve submitted it?
Once an order has been submitted, it is not possible to change or cancel it. We strive to ensure that orders are shipped and delivered as soon as possible, and we are unable to put a hold on orders after they have been placed. That being said, if you would like to return the item(s) in your order after receiving them, it is usually possible to do so within a certain period of time. Many of our items can be returned for a full refund within 30 days of purchase, although some special conditions may apply depending on the product type and circumstances. Please consult our returns policy for more information about any specific item you’d like to return.
Can I pre-order an item that is sold out?
Unfortunately, pre-ordering items that are sold out is not an option unless they become available again in the future. If you order an item that is currently sold out, you will not be able to receive it until stock becomes available. Once the item is back in stock, we’ll automatically ship it to you at no additional cost. We also don’t guarantee when or if a sold out item will become available again. If you still have questions about our returns policy for items that are sold out, please contact our customer service team for more information.